Return Policy:

If anything should happen to your Koi within the 14-day holding period i.e.: illness and/or death NO replacements will be given. We will issue a store credit towards your next purchase. Store credit must be used within 6 months from the date of issue (extensions are given on a case-by-case basis).

We do not accept returns for koi, all koi sales are final. Keeping our koi and facility as clean as possible is critical to assure delivery of clean and healthy koi to our customers. Therefore, once the Koi leaves our farm and has experienced other waters, we do not allow any koi to come back for any reason. Avoiding cross contamination is the best practice.

 

Shipping Policy:

SHIPPING IS CHARGED AFTER PURCHASE. PLEASE CONTACT US WITH ANY QUESTIONS BEFORE ORDERING. 

IMPORTANT – All koi shipments need 5–10 days notice prior to shipping in order to stop the feeding and prepare your koi for a safe journey. Wild Rock Koi has been shipping koi for many years and have learned what works best for a safe delivery of your koi. The shipping formula is not absolute. However, when packing koi, Wild Rock Koi takes into consideration the condition of the koi, water temperature, delivery time, and so on. Wild Rock Koi reserves the right to determine how many koi can be shipped in a box.

 

If you have any questions about shipping, contact us at (305) 989-6028 or ike@axelendinggroup.com