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For Your Questions & Customer Service Call 281-528-1690
SHIPPING IS CHARGED AFTER PURCHASE. PLEASE CONTACT US WITH ANY QUESTIONS BEFORE ORDERING.
IMPORTANT – All koi shipments need 5–10 days notice prior to shipping in order to stop the feeding and prepare your koi for a safe journey. Wild Rock Koi has been shipping koi for many years and have learned what works best for a safe delivery of your koi. The shipping formula is not absolute. However, when packing koi, Wild Rock Koi takes into consideration the condition of the koi, water temperature, delivery time, and so on. Wild Rock Koi reserves the right to determine how many koi can be shipped in a box.
If you have any questions about shipping, contact us at 305-989-6028 or email@example.com
THREE SHIPPING OPTIONS
Updated UPS shipping fees within the United States for koi purchased after July 1, 2019.
|Mini Box||15 lb||Up to 5 tosai (koi under 1 year old and about 6 in. long)||$75|
|Small Box||25 lb||Up to 10 tosai (koi under 1 year old and about 6 in. long)||$99|
|Medium Box||35 lb||Up to three (3) koi 16 in. or less||$125|
|Large Box||45 lb||Up to four (4) koi 16 in. or less||$140|
|Extra Large Box||65 lb||At the farm manager's discretion||$225|
* This is a guideline and we reserve the right to adjust the number of koi that are shipped together for any reason we feel might affect the safety of the koi!
Prices include UPS and minimum cost of boxes, plastic bags etc.
Note: Additional $20.00 per box for Saturday delivery. Any koi that is over 18.6 inches is shipped by itself in one large box.
UPS ships directly to your door. Your shipment is delivered from Houston via UPS Next Day Air. In most cities and locations, UPS delivery usually arrives by 12:30 pm. Delivery time for some rural areas may be different. Please check the estimate arrival time with UPS (1-800-PickUPS). You will also receive your tracking number via email from UPS directly on the day your koi ships.
UPS INSURANCE (RECOMMENDED)
We offer insurance on UPS shipments. UPS will give a full refund for the price of the koi and shipping cost if the shipment is delayed due to mechanical failure, sorting error, and so on. However, delays due to adverse weather conditions are not covered. If you do not purchase insurance, neither Wild Rock Koi nor UPS will be held liable for delays in shipment or damages to koi.
UPS INSURANCE FEE
The cost for UPS insurance is $3.00 per $100 of the koi’s value. As a point of reference, if you bought a koi for $500, you can insure it for only $15.
SATURDAY UPS DELIVERY – There is an additional fee of $20.00 per box for Saturday deliveries. The Saturday delivery option is not available in all areas.